Support bulletin
Missing images in Photogize Lab
May 6, 2023
Order images are now delivered from Photogize servers rather than Amazon, due to compatibility issues between older machines and Amazon security updates. If you're running an outdated version of Photogize Lab, you may see image harvesting failures.
To fix it:
- Close Photogize Lab
- Download and install the latest version — this updates any version to 6.04.04
- Delete the problematic orders locally, from the left pane
- Harvest orders again
We apologize for any inconvenience.
Need a hand with this? Use the help widget in the corner of any page, or write to help@graphx.com.